Questions and answers

No. You only need your name, a mobile number and your delivery address.

After you place it, our team contacts you on WhatsApp to confirm the products, the delivery fee and the time before it is sent out. You can also tap “Confirm on WhatsApp” on the thank-you page.

Yes, before it leaves us. Message us on WhatsApp with your order number (for example HV-1001).

Use “Track your order” with your order number and the mobile number you used.

To all governorates of Egypt. The fee depends on your area and the size of your order, and is shown at checkout; where it says “confirmed on WhatsApp”, we tell you the fee before sending the order.

Cash on delivery, bank transfer, InstaPay or Vodafone Cash. Choose what you prefer at checkout; when our team confirms your order on WhatsApp, it agrees the payment with you and sends the details for a transfer. Nothing is paid on this website.

We deliver inside Egypt only. Visitors staying in Egypt — for example in Sharm El Sheikh or Hurghada — can order to their hotel or address and use a phone number from any country.

They are dietary supplements and care products. They do not replace a varied, balanced diet or medical treatment. If you are pregnant or breastfeeding, take medication or have a medical condition, ask your doctor or pharmacist first.

Products made for children say so on the pack. Always follow the age and the dose printed on the box, and keep supplements out of reach of children.

In a cool, dry place away from direct sunlight, in the original pack — each product page shows its storage instructions.