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Herba Vill Pharma
EN

Delivery & returns

How we deliver your order, and what to do if something is not right.

Last updated: 2 November 2026

  1. 1

    Where we deliver

    We deliver to all governorates of Egypt that are switched on at checkout.

  2. 2

    Delivery fee

    The fee depends on your area and on the size of your order — as with the courier companies, a bigger order ships as a bigger package. Checkout shows it before you place your order. When checkout shows “confirmed on WhatsApp”, our team tells you the fee when confirming the order, and you can still cancel. Orders above a set amount may be delivered free — checkout shows it when that applies.

  3. 3

    Delivery time

    We confirm the expected delivery time with you on WhatsApp when we confirm your order. Please keep your phone with you so the courier can reach you.

  4. 4

    Payment

    You can pay cash on delivery, or by bank transfer, InstaPay or Vodafone Cash. Choose your preferred method at checkout; when we confirm your order on WhatsApp we agree the payment with you and send you the details. For cash, please have the amount ready when the order arrives.

  5. 5

    Wrong, damaged or missing items

    Check your order when it arrives. If something is wrong, damaged or missing, message us on WhatsApp within 48 hours with your order number and a photo — we will replace it or refund you.

  6. 6

    Returns

    Under the Egyptian Consumer Protection Law (No. 181 of 2018) you can return a product within 14 days of delivery. For hygiene and safety, supplements and care products can only be returned unopened, sealed and in their original packaging, unless they are faulty. Message us on WhatsApp to arrange the return.

  7. 7

    Refunds

    Once we receive the returned product, we refund the price within 14 days in the way we agree with you (for example in cash or to a mobile wallet). The delivery fee is refunded when the return is our fault.